Clinical Performance Management
Improve your team's performance by using objective metrics gathered through observations and assessments, measuring Clinical & Professional Skills, and the Environments in which they are performed.
The results are highly skilled providers, superior clinical outcomes for your clients, and higher profitability for your organization.
What is Performance Management?
A subset of the Science of Behavior Analysis, often referred to as Organizational Behavior Management (OBM), that focuses on identifying, measuring, and improving key aspects of employee performance, generating the highest value for the organization (Daniels and Bailey, 2014).
The results are changes in employee behavior that drive organizational effectiveness and workplace culture.
Why Performance Management?
Growing and scaling your ABA business is both exhilarating and challenging. With the increased demand for services, many ABA businesses struggle to keep up with their rapid growth. One of the most important things you can do as a business leader is to deploy efficient systems that best support you.
An efficient and effective Performance Management System is vital to the health and well-being of your company. Paper, pen, and spreadsheets will only take you so far. Over time, manual systems become unmanageable and overwhelming, and you are left with data that is not meaningful or actionable.
BSTperform leads to peak performance from your teammates. High performance means high treatment integrity. Research supports that high treatment integrity leads to high clinical outcomes (DiGennaro Reed, Reed, Baez, & Maguire, 2011; Wilder, Atwell, & Wine, 2006), and we all know that high clinical outcomes lead to happy customers. Customer satisfaction leads to customer retention and referrals, which ultimately leads to increased revenue and profitability.
BSTperform allows you to measure your team's progress across time.
BSTperform provides an efficient and effective way to collect objective data on three key metrics: Clinical, Professional, and Environmental.
The system automatically aggregates the data to develop a performance score used to determine appropriate interventions to improve learning, support growth, and help achieve goals; ultimately increasing performance that affects your organization's growth and bottom line.
Why BSTperform?
CLINICAL
Hard Skills
Quantifiable and learned through education, certification, and work experience
PROFESSIONAL
Soft Skills
Productive personality
traits, situational awareness, and how you work
with others
ENVIRONMENTAL
Setting
The context within which
a worker is expected
to perform their job
“Performance management’s longtime reliance on manager opinion, subjective observation, and intuition is being replaced by a reliance on data.” - McKinsey’s Performance Management’s Digital Shift 2019
BSTperform Features
Goal
Plans
Track personal, performance,
and success goals
Resource
Library
Literature, training, and other
materials to support learning
Digital
Observations
Collect data during treatment sessions
Feedback
Systems
Transparency throughout
your organization
Performance
Scorecards
Graphical representation of
your team's progress
Continuous
Monitoring
Dashboards, notifications, and custom reports
Success
Plans
Focus on enhancing your
team's growth
Behavioral
Assessments
Clinical integrity checklists
and audit tools
About Us
Mission
To help healthcare providers set performance standards that drive clinical excellence with a comprehensive performance management software.
Vision
To develop standardized metrics based on the science of behavior analysis that will revolutionize performance management in the healthcare industry.
Values
People - It is the positive impact we have on the number one asset of all healthcare organizations, its people, that matters the most to us.
Data - Fidelity is key to bringing meaningful, actionable, and valuable data to our customers.
Purpose - A shared passion for the work our customers do is what drives us.
OUR TEAM
Tricia Glick, BCBA
Founder / CEO
Troy Glick
Co-Founder / COO
Kerry Conde, PhD,
BCBA-D
Co-Founder / CSO
Florence DiGennaro Reed
PhD, BCBA-D
Clinical Advisor
Duane Jung
Architect / Technical Advisor
Mark Mercer
Business Advisor
Kamran Khaliq
Business Advisor
Our Team
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